continuously being disconnected

Since I reinstated my account with multichoice on the 14th August 2015, I have been disconnected on 3 occasions. I have just spoken to yet another consultant who informed me that my services were disconnected in error and that there is still an outstanding amount on my account. I have spoken to at least 5 consultants to resolve my issue, I am still waiting for a supervisor to contact me as promised over a week ago and I have been waiting for a further 20 minutes now for a return call from todays shift supervisor. The service I have received from them has been less than dismal, if there was an alternative satellite tv provider I wouldn't hesitate to cancel my contract with them.