1 reviews | Active since Aug 2013
CONTINUOUS UNECESSARY DISCONNECTION
On or about the 03 August 2015 I had my DSTV disconnected, after calling the dstv call centre, the consultant advised that my account for August was not paid. I told the consultant that the account was paid on 27/07/15 for August. Consultant then connected the dstv. On the 05/08/15 the dstv was disconnected again, called the consultant and was told that the account was not paid. I thereafter asked to speak to a Supervisor, I spoke to Thobeka Zindela who requested that I send proof of payment. On 06/08/15 @ 8.46am I sent through the proof of payment to [Email Removed] Three days later the dstv was disconnected again, after have a long conversation explaining to the consultant that my account is paid and that I sent through my proof of payment he thereafter connected my dstv. On the 15 August 2015 my dstv was disconnected again. I called the dstv and explained the situation again. I was on the line with the consultant Mr Ludwa for over 20 mins who refused for me to speak to a Supervisor, Finally he connected my dstv and I spoke to a Supervisor by the name of Clint Schoeman. TODAY MY DSTV IS DISCONNECTED AGAIN !!!! DISGUSTED WITH MULTICHOICE!!! WHEN WILL THIS STOP ?
Please accept our apology for the delayed response and the inconvenience caused.
Our records indicate that you have been assisted and your DStv Family service is active. Thank you for giving us the opportunity to rectify the service you received to date.
Should you require any further assistance, please don't hesitate to contact us using one of our touch points.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response and the inconvenience caused.
Our records indicate that you have been assisted and your DStv Family service is active. Thank you for giving us the opportunity to rectify the service you received to date.
Should you require any further assistance, please don't hesitate to contact us using one of our touch points.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
