continuous Poor service

Extra Explora delivered in my house with no approved arrangements made, since it was delivered on 17 February 2020 to date. Made numerous calls for the collection to date unsuccessful. All the managers said they have escalated my matter for collection with no luck. My service gets disrupted every week because of the explora that I've mentioned that I don't need it. Now my other extra view is suspended because of the pricelock explora that I did mentioned I dont want it. I pay for my current contract of compact with no omissions monthly