Continuous incorrect billing
The price lock department never responds to escalations on my queries regarding correcting contract billings.
This contract was cancelled 2 weeks ago but they are still billing.
I have been calling Multichoice and the only response I get is that they will escalate to Price Lock. I asked to speak to someone at Price Lock but no luck to this day.
No productivity whatsoever in getting the matter resolved, except being passed from one agent to another.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Feb 2018, 08:16Dear Pearl Owaka-Goje Sibande
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Feb 2018, 08:16
Official
Dear Pearl Owaka-Goje Sibande
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Feb 2018, 12:22Good day Pearl
Thank you for taking your and share your experience with us.
I understand your concern with regards to your query. I apologise for the delayed response and the manner in which this query has been handled.
For further assistance, I have requested for an update from the Price Lock finance team. Since there are restrictions regarding the Price Lock contract, you will receive an update directly from them.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply05 Feb 2018, 12:22
Official
Good day Pearl
Thank you for taking your and share your experience with us.
I understand your concern with regards to your query. I apologise for the delayed response and the manner in which this query has been handled.
For further assistance, I have requested for an update from the Price Lock finance team. Since there are restrictions regarding the Price Lock contract, you will receive an update directly from them.
Kind regards
Dinah
Best regards,