1 reviews | Active since Dec 2015
Continuous disconnections, then charged fee
We recently reconnected our DSTV service in 2015, and luckily kept all our receipts of every payment we made.<br> For the past 4 months, DSTV has continued to disconnect our service, usually after the first 2 weeks, and again 3 to 5 days later until month end.<br> <br> I then have to call their call centre every time, and hang on forever so they can reconnect me. Not only do i have to pay for the numerous cellphone calls i make, i am then also charged a reconnection fee EVERY TIME THEY RECONNECT!!!<br> <br> I THEN PAID MY ACCOUNT ON 3 DECEMBER (FOR DECEMBER), AND REFUSED TO PAY THE NUMEROUS RECONNECTION FEES I WAS CHARGED SINCE MY ACCOUNT WAS PAID, AND MY DSTV WAS CUT OFF ONCE AGAIN THIS MORNING, A MERE 2 DAYS LATER!!!<br> I have had it... calling the call center makes no difference, because the same issue persists.. and the agent in my town is just as powerless to fix this.<br> So what do i do?? Cancel my subscription???<br>
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
