Continuous disconnections of services that were paid for

I have paid R788.69 premium on the 1st of December for two primary decorders , one with extra-view, ever since from then my services were disconnected, when I call the call center they reconnect my services momentarily and the following day its being disconnected again and again . Today is the 11 of December and the services are still being disconnected. I tried to do a follow up to find out the reason for the continuous disconnections and cannot be provided with one. To date the balance due that is reflecting on my DSTV App is R1028.65 payable on the 7th of December (this month) and that’s shocking, I even exhausted my airtime by calling the call center every now and will be told to hold whilst the agent is trying to sort the matter out, I held for more than 30 minutes on two occasions in order to beg them to reconnect my services that I have paid for at the beginning of this month and to request them to fix their excessive billing errors for the month of December because it has already been paid for. I have not enjoyed the services from MultiChoice for the month of December as the services are still being disconnected.

I request you to assist me in resolving this matter as best as possible.

Kind Regards Given Rikhotso DSTV No: ***1