Continuous disconnections

My account was disconnected on the beginning of this month (August) due to insufficient fund in my account for debit order, I then paid R780.00 for both the decorders to be reconnected via EFT (ABSA) on the 19th of August with the reference no: ********** 1, I then called the call center to ask for reconnection and I was assisted by Elvin Witbooi, he then requested me to send a proof of payment via his email address which I did, to my after 4 days it was disconnected again, I then decided to check my balance by dialing *120*68584# which reflected that my account is overdue by R479.68, I again called the call center for reconnection and seek clarity in regard to the reflected balance, this time was assisted by Thandi, she promised that she will escalate my issue to her supervisor while on the other side I was busy dialing the *120*68584# to check my balance, hoping that this will be the only way to see whether my issue has been addressed. Today yet again it was disconnected, bought airtime and called again and got a lady by the name of Nani, I asked as to what is it that is happening by stating my concerns, she told me that they are not able to see my paid account and I therefore have to send them an official proof of payment, I rep**** by saying they pick it up by the reference number that I've used and she told that I can't change their business rules. I was really so upset with the attitude that I got from her. She then reconnected my decorder latter but now when checking my balance it's saying my account is due by R1359.68, I keep on wondering where does this amount come from. Yesterday I got the message "Your next debit order for DStv of R1209.68 will collect on 31/08. You can check the details on My DStv on dstv.com" . God have mercy.