CONTINUOUS DISCONNECTION OF MY DSTV SERVICE

I made payment of my DSTV subscription on 11 August 2015 at Pep Stores. When I got home I phoned Multichoice since my service was not restored and the consultant connected the service. After some few days the service was disconnected again on 16 August. I phoned Multichoice and I was told that there is no payment reflecting on my account. The lady asked me to send the proof of payment which I had already discarded since I thought everything was in order. I went to Pep Stores to request a reprint of the till slip. I then emailed it to Multichoice customer service. The service was put on back again only to be disconnected again. I phoned again and spoke to a consultant and told him that I had sent proof of payment to Everjoy, this time I had also made another payment of R210 via eft. She asked me to send both proofs to her and promised to take them to Finance so that the system can be updated. It never happened because the system was disconnected again on 27 August and I asked to speak to the supervisor. She promised to escalate the matter and she even promised that she will email my my statement to show how much is due for September (the reference number she gave me is ***8I23