Continuous Account suspensions

We signed a stop order instead of a debit order at our bank for payment of our subscription fee.<br> <br> Although the money gets transferred to multichoice every month and we have record of this, multichoice still suspend our services on a weekly basis only for me to phone in, query the disconnection, sending proof of previous as well as current payments and them re connecting with huge apologies... I am at my last... When I spoke to one of the supervisors even he could not understand why this happens. From past experience we will not sign a debit order and give multichoice freedom to take whatever money they feel they are entitled to hence our stop order instruction for the exact amount as agreed when we subscribed. Nobody seems to care that we have to phone on a weekly basis to enjoy what we pay for timorously every month!! We have spoken to our bank branch manager and he advised that we call for legal help if this report does not resolve our problem.