CF
Chantell F
1 reviews | Active since May 2016
15 May 2016, 01:22
Continues Querry
<p>Good day,</p> <p>I have now since 30 April 2016 forwarded by proof of payment to *** to be allocate this payment to my account with no luck. I keep getting messages on my dstv that I am overdue on payment due for 2 May and that my account will be suspended. I forwarded these requests on 30 April, 5 May, 12 May and 13 May. I have received the following case numbers: ***, ***, ***. The only feedback on any of these numbers I received was on number ***, but only confirming that my payment for April was allocated but no men to on of my payment for May. </p> <p> </p> <p>This has now been a battle for me to get any reaction from Multichoice for 13 days. This is unacceptable service. I always make my payments on time and yet this is the 2nd time that my payments are not made on time and that I am told that my account will be suspended meaning I will be not only inconvenienced by not being able to watch TV but I will also need to pay the additional fee of unsuspending my account while it is not due to my error.</p> <p> </p> <p>Your urgent assistance in sorting out this mess will be greatly appreciated.</p> <p> </p> <p>Regards </p> <p>Chantell</p>
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Replies (7)CF
Chantell F's updateReviewer Update
17 May 2016, 02:43I have still not received any assistance from Multichoice and this morning my account was disconnected. So much for any assistance even though I have done all I could by getting Multichoice to do one simple thing and that is to do your job by allocating the money I paid into your account to my account.
CF
Chantell F's update17 May 2016, 02:43
Reviewer Update
I have still not received any assistance from Multichoice and this morning my account was disconnected. So much for any assistance even though I have done all I could by getting Multichoice to do one simple thing and that is to do your job by allocating the money I paid into your account to my account.
DStv (MultiChoice)'s replyOfficial
17 May 2016, 09:27Dear Chantell,
Your payment has been allocated back into your DStv account.
Also, we have reconnected the service and reversed the reconnection fee charged.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply17 May 2016, 09:27
Official
Dear Chantell,
Your payment has been allocated back into your DStv account.
Also, we have reconnected the service and reversed the reconnection fee charged.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Kind regards
Dinah
Best regards,
CF
Chantell F's updateReviewer Update
18 Aug 2016, 04:56****993
CF
Chantell F's update18 Aug 2016, 04:56
Reviewer Update
****993
CF
Chantell F's updateReviewer Update
18 Aug 2016, 04:57I forwarded my pop due 2 July '16, 30 June '16 (Ref: ****993) and again on 4 July '16 (Ref: ********** ) as I received no feedback yet. 4 July ' 16 and 5 July '16 I received feedback on both reference numbers that my account was sorted and payment allocated.
I forwarded my pop due 2 August '16, on 28 July '16 (Ref: ********** ). I received confirmation by email on 29 July '16 that the payment was allocated to my account. 12 August '16 I received a message that my August payment is due and that I need to make payment or my account will be suspended. 13 August '16 I again forwarded my pop for allocation and received no feedback. 15 August again I forwarded my pop to Multichoice (Ref: ********** ) and received an email back on the same day
confirming again that my account is up to date.
Yesterday when I got home of course my account was indeed suspended. I phoned Multichoice thinking maybe there was another explanation but no, the last payment allocated was for the July '16 payment.
Every month is a problem with Multichoice. I have not had one month go by trusting that Multichoice will be able and competent enough to do their work adequately. At this stage I am just throwing my hands in the air.
I want my account to please be sorted out ASAP. I am also not going to pay the activation fee because this is not my error.
Hope to hear from you soon
CF
Chantell F's update18 Aug 2016, 04:57
Reviewer Update
I forwarded my pop due 2 July '16, 30 June '16 (Ref: ****993) and again on 4 July '16 (Ref: ********** ) as I received no feedback yet. 4 July ' 16 and 5 July '16 I received feedback on both reference numbers that my account was sorted and payment allocated.
I forwarded my pop due 2 August '16, on 28 July '16 (Ref: ********** ). I received confirmation by email on 29 July '16 that the payment was allocated to my account. 12 August '16 I received a message that my August payment is due and that I need to make payment or my account will be suspended. 13 August '16 I again forwarded my pop for allocation and received no feedback. 15 August again I forwarded my pop to Multichoice (Ref: ********** ) and received an email back on the same day
confirming again that my account is up to date.
Yesterday when I got home of course my account was indeed suspended. I phoned Multichoice thinking maybe there was another explanation but no, the last payment allocated was for the July '16 payment.
Every month is a problem with Multichoice. I have not had one month go by trusting that Multichoice will be able and competent enough to do their work adequately. At this stage I am just throwing my hands in the air.
I want my account to please be sorted out ASAP. I am also not going to pay the activation fee because this is not my error.
Hope to hear from you soon
CF
Chantell F's updateReviewer Update
18 Aug 2016, 04:58July Ref: ****993 & **********
August Ref: **********
CF
Chantell F's update18 Aug 2016, 04:58
Reviewer Update
July Ref: ****993 & **********
August Ref: **********
CF
Chantell F's updateReviewer Update
18 Aug 2016, 05:00I don't know why the references show *.
CF
Chantell F's update18 Aug 2016, 05:00
Reviewer Update
I don't know why the references show *.
CF
Chantell F's updateReviewer Update
19 Aug 2016, 08:35Good day,
Please can anyone give me feedback regarding my query.
CF
Chantell F's update19 Aug 2016, 08:35
Reviewer Update
Good day,
Please can anyone give me feedback regarding my query.