MS
Michelle S
1 reviews | Active since Aug 2011
27 Aug 2015, 10:22
Continues disconnection of dstv in month
Good day<br> If I can count, I think my dstv has been disconnected at least twice a week for a day or two this month. Multichoice claimed that I did not pay my July account and after sending the proof of payment to them more than 10 times to different email addresses and making endless calls, they connected it just to disconnect it a few days later. I think I paid more for emails and calls than my monthly subscription! This morning when I turned my dish on if was disconnected again. I am not sure what proof to send them anymore. I am now not sure if I should pay my subscription tomorrow for August.
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Replies (1)DStv (MultiChoice)'s replyOfficial
04 Sept 2015, 11:51Hello septemberm,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply04 Sept 2015, 11:51
Official
Hello septemberm,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
