Continued useless service
Good day,
This is probably the 3rd time I have to log a complaint with reference to DSTV's billing. I have a holiday home and connect and disconnect by calling their call centre. On the 11th of September I spoke to Mzwake at 18:25 and had credit of a R1050. I should have credit as we only watch DSTV on some weekends. I connected the service again for a weekend and disconnected, but they were not able to tell me what my credit was. On the 8th of OCtober I disconnected the service again (after having it on for 2 days), only to find out that they suspended my service on the 23rd of October as they did not disconnect it and the DSTV was still on without me knowing it. The service was on for a total of 15 days for which I need to be reimbursed.
I would like a detailed account from DSTV from the 11th of September in terms of exactly when my DSTV was on and then to be credited with the correct amount. I cannot believe how bad the service from DSTV is and I am considering terminating my membership.
Regards Tinus
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
24 Oct 2017, 11:58Dear Tinus
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply24 Oct 2017, 11:58
Official
Dear Tinus
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
24 Oct 2017, 19:05Dear Tinus
Thank you for bringing this matter to our attention.
I'm investigating your billing concerns. As soon as more information becomes available; I will provide feedback by written or telephonic correspondence.
Elna (DStv Hello Peter Complaints)
Best regards,
DStv (MultiChoice)'s reply24 Oct 2017, 19:05
Official
Dear Tinus
Thank you for bringing this matter to our attention.
I'm investigating your billing concerns. As soon as more information becomes available; I will provide feedback by written or telephonic correspondence.
Elna (DStv Hello Peter Complaints)
Best regards,
's updateReviewer Update
03 Nov 2017, 09:07Good day,
I have not received any response from DSTV and their website is also down. The service level is just non-existent.
Regards
Tinus
's update03 Nov 2017, 09:07
Reviewer Update
Good day,
I have not received any response from DSTV and their website is also down. The service level is just non-existent.
Regards
Tinus