TM
Tumi M
1 reviews | Active since Oct 2017
30 May 2023, 12:43
CONTINUED *****ULENT NETFLIX CHARGE
When I got the explorer ultra, I did not know what stress I was inviting in my life. Every single month I complain about the very same thing and I am told different story every month. The decoder come loaded with the Netflix account and when you log in, DSTS assumes that you have a Netflix account and they decide to load the subscription on your account without verifying whose account you are loging into and if Netflix will stop charging the right owner. It has been the most frustrating thing to go through every month having to explain that DSTV is in fact charging me for an account that does not belong to me while Netflix continues to charge the correct account.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 May 2023, 13:03Hi Tumi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 May 2023, 13:03
Official
Hi Tumi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
TM
Tumi M's updateReviewer Update
12 Jun 2023, 11:342 weeks later and I am still waiting for feedback. In the meantime you have once again charged for a Netflix subscription I do not have!!!!
TM
Tumi M's update12 Jun 2023, 11:34
Reviewer Update
2 weeks later and I am still waiting for feedback. In the meantime you have once again charged for a Netflix subscription I do not have!!!!