Continued issues with billing

I have tried to resolve this issue by contacting Multichoice by phone and email (***) for 3 weeks.<br> <br> I upgraded to the DPP R849 package in April and since then I have had endless billing issues. I was charged for a premium package and the DPP package for two months which was reversed in June. As per my July statement I was left with a credit of R607. This credit miraculously disappeared as I was charged the full R849 in August, September and October. My first query - where did this credit go???<br> <br> It is very convenient that your statements are not working for August and September for me to see what happened to that credit. <br> <br> In November I was debited R1727 and additional R878. When I phoned to query this as my 'contact us' submission had no response after 4 days. The service consultant told me that my DSTV premium account had not been cancelled. I don't see how this is possible as I complained about this in June and I hadn't been billed for it since then. She cancelled the account but the credit was only R675! <br> <br> I want the full R878 refunded as well as the previous R607 credit. <br> <br> I strongly suggest that no one signs a debit order with Multichoice!<br>