Continued DSTV problems.

Once again I am forced to utilise this platform in an attempt to force DSTV to respond in full to my problems. This issue goes back to 29 December, when DSTV *******ly re-activated a debit order and took 2 months of subscriptions from me, despite the fact that I had cancelled my subscription a month before, and they had even paid my November subscription back. What followed was a series of back and forth. They repaid the money promptly when I went on this site to let people know. I specifically asked for 3 other things: A decent letter of apology; a copy of their instruction to my bank cancelling the debit order; to be repaid the banking charges I had incurred as a result of their incompetence. A week went by and I heard nothing. So I wrote again on Saturday, 9January, outlining my concerns- again! I received a letter of apology the next day, but my two other concerns were not addressed. They merely said they had cancelled the Debit Order, but provided no proof. They also did not pay my finance charges. I am insisting they do what is required. I do not trust them not to do this again at the end of January, or February. It is unacceptable that they simply ignore me. Their customer service is , quite frankly, a joke. I have written to them again, but as publication on this forum seems the only real thing that seems to work, I am expressing my disgust here as well. Let's see what happens. I assure you, I will be back if I am not dealt with correctly.