Continued disconnection of DSTV on paid account

On the 3rd November I received an SMS from DSTV to inform me that my account had been suspended due to payment not being received. I immediately tried to pay my account on line but due to several problems with there system could not pay the full amount. I therefore did an EFT, ABSA to ABSA and emailed it through. However I made a mistake on the reference number and gave them my Box office account no and not my Multi choice Acc No. In the last week I have made 5 calls to different consultants, 5 emails of proof of payment and received several promises of the problem being escalated to billing but I continue to be disconnected. In desperation I wrote a detailed letter to accounts, complaints and inquiries yesterday with proof of payment attached. But I continue to receive emails with reference numbers informing me that payment does not reflect and requesting proof of payment to be sent. I have requested to speak to supervisors, senior managers and billing direct but have been told its not possible. This is ****** ridiculous. How difficult can it be to transfer / allocate payment from one account to the other especially if they both in my name. The lack of efficiency is mind boggling