Continued disconnection & incorrect info

I was on price lock which has ended. My account was deactivated because apparently I owed, which I didn't. The funds were apparently allocated to another account which I can't transfer from on self service (option not available). On 28 July I called the call centre and the issue was resolved (apparently). To my surprise on the 12th of August my account is disconnected AGAIN. Self service tells me I have to pay R349 to reconnect and I apparently still owe R630 odd rands on my residential account (whatever that is). I call the call centre and spend an agonizing 12 minutes of my time and airtime, which I pay for (since I can't resolve my issues on self service as advertised), only to be told there's an error on my account. The poor agent had to apologise and got my issue resolved AGAIN. Why on earth do you promote self service when it clearly doesn't work and gives incorrect information. Self service, IVR and agent give completely different information. I have paid in full and was disconnected for over half a day this month because of your system errors. I feel cheated out of those hours of viewing, my time spent resolving this issue and my airtime which I spend verifying myself twice on your line (IVR & agent). This feels like a joke to me and I'm not sure I want to continue being a DSTV customer.