Continue Billing after Cancellation
I asked for the service to be suspended via the online Chat support channel, the agent confirmed that a payment will not be processed again. However, the next months payment was processed to my account a few days later. I then requested assistance to resolve the matter from Ndibulele Busakwe, but she did not want to honor the written confirmation received from the previous agent and even tried to convince me that the subscription is paid in arrears. Terrible support!
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DStv (MultiChoice)'s replyOfficial
28 Jan 2025, 09:53Hi Botha,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply28 Jan 2025, 09:53
Official
Hi Botha,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team