ZK
Zaeem K
1 reviews | Active since Dec 2015
08 Feb 2016, 15:45
Continuation of double billing
Good day,<br> I have tried through various means to have this issue sorted.<br> I continue to pay for two subscriptions, paying off a for a decoder that I don't even use.<br> Received assurances that this would be sorted. Gave alternate contact details to the given delivery personnel. Still no response.<br> Call centres transfer you between departments and it is quite difficult to tell which department is responsible.<br> These calls are costly and this keeps accumulating.<br> Could someone please assist by responding on this forum,
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DStv (MultiChoice)'s replyOfficial
15 Feb 2016, 15:33Hello zedsdead,
We tried to contact you today but could not reach you. Please accept our apology for the delayed response.
According to our records, our DPP department has been trying to get hold of you.
As we're committed to providing you with the highest level of service. Your query has been referred to the DPP department for further assistance. Kindly expect feedback directly from them.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you. Please accept our apology for the delayed response.
According to our records, our DPP department has been trying to get hold of you.
As we're committed to providing you with the highest level of service. Your query has been referred to the DPP department for further assistance. Kindly expect feedback directly from them.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply15 Feb 2016, 15:33
Official
Hello zedsdead,
We tried to contact you today but could not reach you. Please accept our apology for the delayed response.
According to our records, our DPP department has been trying to get hold of you.
As we're committed to providing you with the highest level of service. Your query has been referred to the DPP department for further assistance. Kindly expect feedback directly from them.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you. Please accept our apology for the delayed response.
According to our records, our DPP department has been trying to get hold of you.
As we're committed to providing you with the highest level of service. Your query has been referred to the DPP department for further assistance. Kindly expect feedback directly from them.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah