Continual Poor Service Mutichoice DSTV

I have a serious problem with my DSTV account.

1. It all started in September 2020, when one of my 2 decoders was damaged. I tried to transfer the services of the damaged decoder to another decoder that was unused. In that process, there was an Indian add on that was added to my Subscription. I cancelled the same via their call centre the same day. But it was put through in my billing. I cancelled it again in October but already I was charged and told the Add on charge cannot be reversed.

2. My account had an overdue amount of about R300 since then and it was carried from month to month. This due amount is from Add-one that were mistakes of Multichoice DSTV not mine.

3. In December I was charged for the Indian Add on again with a reconnection fee of R50 though my services were never suspended. I called in on the 19th January to have all this reversed after I received a bill of R2700 instead of a monthly bill of about R1100.00. This was reversed as well.

4. On the 22nd January I paid my usual amount of about R1050 but today, 27 January 2021, my services were suspended. I enquired and I was told I must pay R1056. And I do not understand why is that because my calculations are as follows:

- On the 21st the due amount was R363.84 according to the statement from DSTV.

- Then the following transactions went through or should go through on the 22nd:

*R399 for Decoder 1 *R399 for PVR *R50 *R99 *R95 *R49 Total : R1091

If you add R1091+R363.84= R1454.84

- Then I made a payment of R1050 which makes the due amount - R404.

This is my understanding of the due amount, so I do not understand why DSTV is demanding more. If there is an amount to pay it is only R404 or less not the R1056 they are referring to.

5. My January deductions on history, shows that there were Indian add on's charged again, despite my many explanations that I do not have this service. They also charged Showmax twice those I have one Showmax account.

6. Only one or two of their Consultants, I spoke to today understands my argument, namely: Killian and Siphesihle. They promised to escalate this to Pricelock unit and no one is calling me as they promised. My children and my family are frustrated about this, it is as if I am not paying for my DSTV in their eyes.

7. I wrote emails before to DSTV help / Care Centre, I write messages on Twitter and made calls, which has costed me over R100 just today but there is no Customer service no justice from Multichoice DSTV.

Is there anyone is their Management or Board prepared to assist us frustrated customers, because this problem is mainly their mistakes.

Anyone there can please assist me, my account is ***5.

But from experience I doubt if I will get assistance. I just had to write out of frustration but I do not expect response, at all