Continual Incorrect Billing

I have had this problem before. Your Holiday cards have to be prepaid when you leave your holiday home you have to phone them to disconnect your card. In June last year they bragged that they did an upgrade on there system - more like a down grade!! You have to hold on an average of 20 minutes to have your card switched off and on. Previously you could do it on line now you cant, have complained about that they say that they dont know when that will be working. I switched off my holiday card in december in January I saw that they were still billing me for it. They promised me that they would pass a journal that did not happen. I went there in person in Oak street they promised me the amount would be reversed the following day that didnt happen.Again on the 4th of March I just checked my account they billed me until the 2nd of April after i told them to switch it off. I phoned again and said that they made a mistake they will do a journal- forgive me for not believing a word you say!! I asked to speak to someone in charge of complaints they said sorry they cant transfer me.Perhaps you can use all the money from your new increased fees for a phone system that can transfer a Call!!!!