HT
Helen T
1 reviews | Active since Aug 2015
13 Aug 2015, 18:04
Continual Harassment
Four months before my yearly subscription was due I was inundated with messages on my TV telling me that I needed to pay my subscription fee. Then I received an email telling me to pay my account \TODAY". The subscription was paid 3 weeks (8 July 2015) before the due date. Regardless to say no ACKNOWLEDGEMENT was received for the payment. Today I got another email stating that I owed R8564.00. I know that I am not the only elderly person in Rustenburg to be persecuted by Multichoice billing system. Do they not care about their customers"
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DStv (MultiChoice)'s replyOfficial
18 Aug 2015, 12:44Hello 24safari,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We confirm that according to our record, your account is up to date and is reflecting a zero balance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We confirm that according to our record, your account is up to date and is reflecting a zero balance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply18 Aug 2015, 12:44
Official
Hello 24safari,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We confirm that according to our record, your account is up to date and is reflecting a zero balance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We confirm that according to our record, your account is up to date and is reflecting a zero balance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,