Continously being incorrectly disconnected

Every week I seem to mysteriously get disconnected. This has been happening for the past 2 months. I must have called the call centre at least 3 times this month, submitted proof of payment going back to 3 months to all 3 agents but yet again I am sitting with a service I timeously pay for... disconnected! When I asked to speak to a supervisor for an explanation, either they are in meetings or I am put on hold indefinitely. This is frustrating to the extent that I have finally made up my mind to change to another service provider. I need answers and my money back of-course!<br>