CONTINOUS DISCONNECTION

OUR DSTV IS CONTINOUSLY DISCONNECTED DUE TO OUR PAYMENTS BEING ALLOCATED TO THE INCORRECT ACCOUNT. THIS HAS HAPPEND TWICE NOW WITHIN A SPACE OF 4 DAYS. THE ACCOUNT IS ALWAYS PAID TIMEOUSLY. I CONTACTED THE PE CALL CENTRE THURSDAY EVENING(AFTER THEY KEEP DROPPING THE CALL WE EVENTUALLY GOT THROUGH - SEEMS LIKE NOBODY WANTS TO ANSWER THE PHONE), I SPOKE TO THE MANAGER AND HE ASSURED THAT THE OLD ACCOUNT (WHICHEVER THAT MAY BE) WILL BE CLOSED. THIS ACCOUNT WAS SUPPOSED TO BE CLOSED OVER 10 YEARS AGO AND YET PAYMENTS ARE STILL BEING ALLOCATED TO THIS ACCOUNT, WHICH RESULTS IN THE DSTV BEING DISCONNECTED BUT WE ALWAYS PAY ON TIME. I WANT TO REQUEST THAT ANY DISCONNECTION FEES BE REFUNDED AS THIS HAS BEEN AN ENDLESS BATTLE TO GET THIS SORTED OUT. WE HAVE EVEN VISITED A MULTICHOICE BRANCH AND PHONED THE CALL CANTRE ON NUMEROUS OCCATIONS AND STILL NOTHING HAS BEEN DONE. PLEASE SORT THIS OUT ASAP. I DONT SEE WHY WE SHOULD HAVE TO PAY FOR RECONNECTION FEES WHEN THE ACCOUNT IS SETTLED ON TIME EVERY MONTH. AND AGAIN TODAY IT WAS DISCONNECTED. SORT YOUR ACCOUNTS OUT.