HJ
Heinrich J

1 reviews | Active since May 2014

16 Jul 2017, 06:52

Continous bad service

<p>1)I have a Dstv account, every month I get an error, i must upgrade to PVR, to have the functionality, but i do. i then have to call in for them to reset it. </p> <p>2)This error code is NOT ON SELF SERVICE, PASSWORD RESET doesnt send email to my email address</p> <p>3)Third issue, my account keeps creeping up, i call the call centre and they had told me, after speaking to a manager, that they have made a mistake on my account,so they tell me sorry and next month i must pay R660, two weeks later i get an message on my machine im behind with R877 rand. This too happens EVERY MONTH, the very same story. Im really prepared to take them.to Onbudsman. Appauling service. </p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Jul 2017, 08:15
Official

Dear Heinrich

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team