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On the 19th of November 2015 I tried to access my DSTV account online for the first time. When I had accessed the Multichoice website it asked me to register,wich I duly tried doing. It then said it would send an activation OTP to my cellular number,but I then realised that Multichoice still had my old cellular number wich is not in use anymore.According to the website I had to contact the Multichoice call centre,wich I immediately did,to change my details. The lady to whom I spoke acknowledged my new cellphone number,and said that she changed it immediately. I thanked her,put down the phone,and thought that all was in order. Great was my surprise when I tried to access my account today,29/11/2015 I saw that my cellphone number still had not been changed ten days later. According to a message that I got on my decoder a new product has been added to my account,of wich I have no knowledge at all,and so I wanted to acess my account to try and see what is going on in my account,to no avail. I feel that from my side I did my duty to phone and change my contact details and the rest is up to them. I refuse to make any more phonecalls for wich I have to pay.