CONSUTLTANTS NOT WELL INFORMED ABOUT THE NEW DEAL BETWEEN DSTV AND CAPITEC BANK

Towards the end of June 2020 I called DSTV (multichoice) to connect my new decoder and I wanted their new deal with Capitec since I have a Capitec bank account, the deal is if you choose to pay your account via Capitec debit order you get 15% discount and when I called they took my details and they said everything is active and they gave an amount that we will debited from my account, and when I asked them they said the discount will be effective end of July and the today the 29th of July I get a message that, R818, will be debited frm my account and when I called them to ask them about this and they said I was supposed to have gone to Capitec to activated the deal, what makes me angry and an unhappy customer, I asked them if I need to go to Capitec and they said no, I am not happy with their service because they don't know what they are doing and it seems the staff is not trained or informed about their new deal with Capitec Bank and I feel that they should refund me the difference once everything has been settled with Capitec.