Consultants not doing their job!!!

I am really not having joy with DStv. They keep on being disconnected even after i have made payment. Made payment on the 6th of March and was connected after sending proof of payment, the very next day we were disconnected. Called them again on the 7th of March and was reconnected but on the 11th we were disconnected again and i called then they reconnected us. on the 16th it was disconnected yet again and when i called i spoke to a lady by the name of Sinothando who advised that there is a grace amount that i am supposed to pay. All these other consultants failed to tell me that and that is just unacceptable and really not professional. I therefore asked her not to reconnect us because the grace amount was going to keep on going up and by the time i can pay it it will be a ridiculous amount. I made payment of this grace amount on the 26th of March and sent proof of payment then after 30 minutes i called to find out if they can see the payment from their side and also the proof. The consultant advised that the payment does reflect on her side and she will allocate it then reconnect us. Today (29 March) we woke up to channel 100 (how interesting) and when i called i spoke to Nomakhaya who advised that none of the payments that i made were allocated so clearly the consultants just say they allocated just so we can get off the call ad they just reconnect for it to be disconnected again. THEY ARE CUTTING CORNERS AND ARE NOT DOJNG THEIR JOB WELL, IT IS JUST NOT PROFESSIONAL AND IS ANNOYING. All the airtime that is spent on all these calls that one has to hold for 20 minutes while the consultant "allocates" the amount. The level of unprofessionalism and seriousness of the job is what really gets to me. So now i was informed that there is a credit on my account, i cannot wait for my debit order to go through so that i can witness the "credit" being deducted from my monthly debit order. The service is just not good. I hope that i will not be disconnected again and have to call you again. They consultants also advise us to use the WhatsApp line but it is not helpful at all.