Consultants lying to members and pathetic service

I called DSTV on 13 Oct 2015 regarding my account being debited over and above the usual amount. I was advised by the consultant over the telephone, that my DSTV mobile services were incorrectly being billed as it was activated under the incorrect billing category, because I was a premium package holder the benefit should of been free of charge. The consultant assured me that the issue has been rectified and I will receive my refund within 7 working days. I called back a few days later to query if my refund was processed and was advised that they were still within the 7 working days and should call back a few days later. I Called again on the 23 Oct 2015 and was advised by Jabba ****son after being on the line with her for 10minz of which 8 minz were spent being on hold, that she cannot help and put me to mobile services, we're I spoke to Mabuso Mjoli, we're I was advised that I am still paying for a service which was suppose to be free and further more that my refund is now going to take 30 to 40 days and that DSTV needs statements and banking details to refund me for a mistake they made which they **** to me was resolved. If I didn't call back they wud of debited me again. ***