1 reviews | Active since May 2014
CONSULTANTS GIVING OUT INCORRECT INFO
Im so disgusted with the customer service by dstv. My husband called in last week Wednesday to query about having a 3rd Walka with mnet connected but he was clearly told by the lady he spoke to that ONLY 2 walka's can have mnet, no more than 2. With that in mind, this morning I call in to disconnect 1 of the Walka's & activate mnet onto the 3rd walka but i was told that only 1 device is allowed to have mnet yet for over a year now we have had both walka's running with mnet & now all of a sudden the rules have changed. It seems like the consultants either dont pay attention in their meetings or they just say whatever they feel like.<br> <br> Now this is not y problem that only 1 device is going to be active, I want my new walka connected with mnet immediately because of your consultants not being updated I have to lose out on having the luxury of mnet on both my walka's. If this woman had said to me last week only 1 device can have mnet I would not have sold the walka thats now disconnected so due to your negligence I want my device activated with mnet. <br> <br> Train your people to open up their ears & stop giving out incorrect info because im not tolerating this. You will connect me again!
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice. Please accept our sincerest apologies any inconvenience you have experienced in this regard.
We investigating your query and feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice. Please accept our sincerest apologies any inconvenience you have experienced in this regard.
We investigating your query and feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
