Consultants don't know what's happening with Disney+

Currently not happy with your company and service as a whole.

Randomly I received and sms to say my Disney+ monthly subscription has been activated, when I did not activate it as I don't intend on paying for the service. I then called in and not one agent could tell me if it was the promotional (free) subscription for customers with the explora ultra decoder, so I had it cancelled as I did not want to be charged extra.

When check my DSTV app scheduled changes it says it was the promotional bundle but now its cancelled.

So essentially due to your consultants lack of product and system knowledge the free 3 month subscription was cancelled, can this please be activated again as I'd like to experience the content for the 3 months as the rest of your explora ultra customers before deciding if I will be keeping the service or not.

Keep in mind it was only cancelled due to your employees lack or knowledge, if they were able to tell me the correct information that it is in fact a promotion for 3 free months this situation would never have happened