Consultants at the call center dont listen.

Oh! for crying out loud dstv people. Please teach you call center consultants to listen carefully to our requests. Last year December, I called in to upgrade my boquet from DSTV Select to Compact and the stupid consultant upgraded to full boquet. After fighting for a while with dstv to down grade to compact and after requesting for call recording they told me they will downgrade after they have proof. No proof was sent to me they litterally down grade me. I assume they got the proof without telling me. I then called in on the 25th of Jan to down grade to Select 1 and still another stupid consultant down graded me to DSTV Family. Can you please teach you consultants to LISTEN ATTENTIVELY to what we say. teach them to do their job properly. Send them to a caurse for LISTENING SKILLS if there is any. Please I berg you.