1 reviews | Active since Jul 2015
Consultant sounds tired
This consultant dineo I'm not sure if I heard her name correctly but if they check who assisted me they will know. Firstly I used my airtime to call multichoice because my decoder is giving me an Error Message. I have an extra view the secondary decoder is giving me an Error message she failed to assist me, she didn't put her self in my shoes, I'm busy going up and down hence I said this error is extra view related, I have to check this error inside the house another error on the room outside. Point is she sounded like she doesn't want to talk to me, her attitude stinks. I'm a customer and I didn't feel appreciated nor valued, I wish multichoice had a strong competitor so as I can consider a change if this is how they treat their customers.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
Please advise if the problem has been resolved, if not you may request assistance form any of these channels.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
Please advise if the problem has been resolved, if not you may request assistance form any of these channels.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert