1 reviews | Active since Mar 2013
Consultant doesn't listen!
<p>On 29/1/2017 at approximately 16.00 hrs, I contacted DSTV Johannesburg, asking that my holiday card be activated. I specifically asked that it be de-activated at mid-night on Saturday 4/2/2017. The consultant asked if I wanted it activated for 6 days, and I rep**** yes, provided my de-activate date and time was included. The card was de-activated on 4/2/2017, at 6.00 hours. I got service for 5 days and 14 hours, not 6 days. On a previous occassion, DSTV did not de-activate on the agreed date, and only after disputing this with them, did they check their records and credit me. What poor service!!</p>
Dear Michael
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
Dear Michael
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
Good Michael
Thank you for bringing your concerns to our attention, we value your feedback.
Please accept our sincere apology in this regard. We do not bill / charge when services are disconnected . We only charged your account for the days you've utilised the service.
We'll make sure to raise this matter with management so that it can be addressed with the individual involved.
Regards
Girly
Best regards,
Good Michael
Thank you for bringing your concerns to our attention, we value your feedback.
Please accept our sincere apology in this regard. We do not bill / charge when services are disconnected . We only charged your account for the days you've utilised the service.
We'll make sure to raise this matter with management so that it can be addressed with the individual involved.
Regards
Girly
Best regards,