LM
Lelanie M
1 reviews | Active since Mar 2015
04 Mar 2015, 11:28
Consultant does not understand my problem, Billing
She does not listen to my problem very very *****y. Dropped the line in my ear, I tried to explain to here that the account that I printed from their website and the account she have is not giving the same amounts.<br> DSTV service is BAD. You have the option of self service but 90% of the time it does not work properly!!!
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Mar 2015, 13:51Hello Laygh,
We have been trying to contact you without success. Voice messages have been left.
We would like to sincerely apologise for poor service received from our Contact Centre and any inconvenience caused. We will escalate the consultant.
The statements online will update records on the next invoice date. The billing on our system has more updated information. A statement has been e-mailed to you.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We have been trying to contact you without success. Voice messages have been left.
We would like to sincerely apologise for poor service received from our Contact Centre and any inconvenience caused. We will escalate the consultant.
The statements online will update records on the next invoice date. The billing on our system has more updated information. A statement has been e-mailed to you.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,
DStv (MultiChoice)'s reply04 Mar 2015, 13:51
Official
Hello Laygh,
We have been trying to contact you without success. Voice messages have been left.
We would like to sincerely apologise for poor service received from our Contact Centre and any inconvenience caused. We will escalate the consultant.
The statements online will update records on the next invoice date. The billing on our system has more updated information. A statement has been e-mailed to you.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We have been trying to contact you without success. Voice messages have been left.
We would like to sincerely apologise for poor service received from our Contact Centre and any inconvenience caused. We will escalate the consultant.
The statements online will update records on the next invoice date. The billing on our system has more updated information. A statement has been e-mailed to you.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,