*********** consultant

I contacted the call centre today to enquire about my downgrade options as my 1st debit order never went through. My Explora discounts benefits were cancelled and now my current package has increased with almost R200. I need this fixed ASAP as I didn’t give any authority to cancel my subscription benefits . I want my subscription reinstated with the discounted benefits as it was so I can reconnect my Compact package . A Consultant needs to clear expectations with clarifying what’s being done in peoples accounts I’m sure the consultant that helped me knew that she made a mistake when trying to downgrade my package and the discounts were forced out but no transparency was given to me on what is happening with my account. Please make sure this is sorted out tomorrow morning so I can reconnect and make payment