MW
Mark W
1 reviews | Active since Feb 2019
12 Nov 2022, 11:10
Constantly Disconnected.
For the 3rd time in the space of a week my DSTV has been disconnected due to non payment although I paid for the full year on 3 January. This happens every year in November because the "system" states I am a cash customer. The call centre agents don't seem to have a clue what's going on, that is if you can get through to someone.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Nov 2022, 13:24Hi Mark,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Nov 2022, 13:24
Official
Hi Mark,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Nov 2022, 17:47Hi Mark,
We tried calling you but unfortunately could not reach you. You account has been rectified, your annual bill was short paid, please add R1010.96 within 72 hours to avoid your services being disconnected again. The amount should cover you until 01/01/2023.
Kind regards
DStv: Hello Peter Team
We tried calling you but unfortunately could not reach you. You account has been rectified, your annual bill was short paid, please add R1010.96 within 72 hours to avoid your services being disconnected again. The amount should cover you until 01/01/2023.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Nov 2022, 17:47
Official
Hi Mark,
We tried calling you but unfortunately could not reach you. You account has been rectified, your annual bill was short paid, please add R1010.96 within 72 hours to avoid your services being disconnected again. The amount should cover you until 01/01/2023.
Kind regards
DStv: Hello Peter Team
We tried calling you but unfortunately could not reach you. You account has been rectified, your annual bill was short paid, please add R1010.96 within 72 hours to avoid your services being disconnected again. The amount should cover you until 01/01/2023.
Kind regards
DStv: Hello Peter Team
Best regards,