TP
Tessa P
1 reviews | Active since Mar 2013
18 Jul 2020, 16:12
CONSTANT DSTV INTERRUPTION
Good Day Please can someone explain to us why every single day, late afternoon into the night, we repeatedly get an error message on our screen E32-4, saying that they are validating our smart card and subscription (*** customer number) and this might take a few minutes. Hours later we are still waiting, phoning DSTV is an exercise in futility, no one answers the phone. This is a service that is paid for every month by debit order and we are not getting what we are paying for. Please can someone sort this out asap
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
18 Jul 2020, 16:57Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply18 Jul 2020, 16:57
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s replyOfficial
18 Jul 2020, 18:21Hi Tessa,
We have tried to call you on ***) to no avail.
The error message may be caused by various technical factors and you may need to reset the decoder or alternatively take it to the nearest MultiChoice agency or branch for testing.
Check that all cables are securely connected.
Please reset the decoder with the following steps:
· Press help button on remote control · Navigate to Setting · Scroll down to "System settings" · Press arrow pointing to the right · Scroll down to Reset Decoder Settings and press "ok" button · Scroll down to Reset to Factory Default.
Please check the signal strength with the steps below:
1. Press help button on remote control unit 2. Scroll down and park on "General Information" 3. Press arrow pointing to the right 4. Scroll down to turner status 5. Press arrow pointing right and park on turner 1,2 and 3.
Most importantly the Signal Strength must be between 80% to 90%, Signal Quality must be 100%. If strength is low, we suggest that the installer be called.
If the error the error persists, we recommend that you kindly take it to the nearest MultiChoice agency or branch for testing.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We have tried to call you on ***) to no avail.
The error message may be caused by various technical factors and you may need to reset the decoder or alternatively take it to the nearest MultiChoice agency or branch for testing.
Check that all cables are securely connected.
Please reset the decoder with the following steps:
· Press help button on remote control · Navigate to Setting · Scroll down to "System settings" · Press arrow pointing to the right · Scroll down to Reset Decoder Settings and press "ok" button · Scroll down to Reset to Factory Default.
Please check the signal strength with the steps below:
1. Press help button on remote control unit 2. Scroll down and park on "General Information" 3. Press arrow pointing to the right 4. Scroll down to turner status 5. Press arrow pointing right and park on turner 1,2 and 3.
Most importantly the Signal Strength must be between 80% to 90%, Signal Quality must be 100%. If strength is low, we suggest that the installer be called.
If the error the error persists, we recommend that you kindly take it to the nearest MultiChoice agency or branch for testing.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
DStv (MultiChoice)'s reply18 Jul 2020, 18:21
Official
Hi Tessa,
We have tried to call you on ***) to no avail.
The error message may be caused by various technical factors and you may need to reset the decoder or alternatively take it to the nearest MultiChoice agency or branch for testing.
Check that all cables are securely connected.
Please reset the decoder with the following steps:
· Press help button on remote control · Navigate to Setting · Scroll down to "System settings" · Press arrow pointing to the right · Scroll down to Reset Decoder Settings and press "ok" button · Scroll down to Reset to Factory Default.
Please check the signal strength with the steps below:
1. Press help button on remote control unit 2. Scroll down and park on "General Information" 3. Press arrow pointing to the right 4. Scroll down to turner status 5. Press arrow pointing right and park on turner 1,2 and 3.
Most importantly the Signal Strength must be between 80% to 90%, Signal Quality must be 100%. If strength is low, we suggest that the installer be called.
If the error the error persists, we recommend that you kindly take it to the nearest MultiChoice agency or branch for testing.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We have tried to call you on ***) to no avail.
The error message may be caused by various technical factors and you may need to reset the decoder or alternatively take it to the nearest MultiChoice agency or branch for testing.
Check that all cables are securely connected.
Please reset the decoder with the following steps:
· Press help button on remote control · Navigate to Setting · Scroll down to "System settings" · Press arrow pointing to the right · Scroll down to Reset Decoder Settings and press "ok" button · Scroll down to Reset to Factory Default.
Please check the signal strength with the steps below:
1. Press help button on remote control unit 2. Scroll down and park on "General Information" 3. Press arrow pointing to the right 4. Scroll down to turner status 5. Press arrow pointing right and park on turner 1,2 and 3.
Most importantly the Signal Strength must be between 80% to 90%, Signal Quality must be 100%. If strength is low, we suggest that the installer be called.
If the error the error persists, we recommend that you kindly take it to the nearest MultiChoice agency or branch for testing.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.