CN
Charity N

1 reviews | Active since Aug 2015

25 Aug 2015, 21:50

constant disconnection on paid account

I have been disconnected for more than 4 times this month by multichoicedespite sending my proof of payment.<br> <br> 2015-03-09 IB PAYMENT TO MULTICHOICE AFRICA *** R 189.00- <br> 2015-04-04 IB PAYMENT TO MULTICHOICE AFRICA *** R 190.00- <br> 2015-07-03 IB PAYMENT TO MULTICHOICE AFRICA *** R 199.00- <br> 2015-08-06 IB PAYMENT TO MULTICHOICE AFRICA *** R 250.00- <br> I have emailed [Email Removed] [Email Removed] ,Patience Mogae and no responce has been received . My case seems to have been just dropped. I ran out of a R50 recharge while speaking to Nare.I later sent hime an email and proof of payment but have not got a call back or emailed responce.Please help. I have paid for a service which i have hardly enjoyed instead It have cost me in extra airtime close to R300 and the frustraition of going the the endless recorded voice system at Multichoice. If there is an alternative to Multichoice I am so willing to try it out<br> <br> Regards<br> <br> Charity Ncube

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Sept 2015, 15:58
Official
Hello sischar,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team