Constant disconnection
Ive been paying my dstv monthly with no issues. My services has been disconnected over 10 times in a space of a month witch eventually led to my extra view not working.Bear in mind that everytime i get reconnected im being charged a reconnection fee :( FOR WHAT? Ive been calling daily to try to resolve this matter but im gatvol now cos it doesn't seem to work. Now im being told i have to get an installer to come fix my connection problem BATHONG FOR WAT!!!! because my services were running just fine until the constant disconnections. CAN SOMEBODY PLEASE SORT THIS THING OUT I REALLY CANT TAKE THIS ANYMORE. Ive been holding the line for 15minutes and my issue has still not been resolved.
Dear Matiro
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Matiro
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Matiro
I apologise for the delayed response.
Our records show that you have been assisted. Your DStv service is reconnected and the reconnection fee charged is reversed.
The account is paid up for this period and your next payment is due by 31 December 2017 (for the Compact package on Xtraview).
Feel free to contact us if you require any further assistance.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,
Good day Matiro
I apologise for the delayed response.
Our records show that you have been assisted. Your DStv service is reconnected and the reconnection fee charged is reversed.
The account is paid up for this period and your next payment is due by 31 December 2017 (for the Compact package on Xtraview).
Feel free to contact us if you require any further assistance.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,