Constant billing issues with DSTB Premium subscription

Since March 2022 I have started getting notifications that I owe DSTV money on the account and then my premium subscription is suspended. In April I provided full proof of payment per month and the consultant explained that they can see the payment but then there appears to be a reversal on the account. The payment is an EFT payment so there cannot be a reversal on my banks side. Explanation is that the money is being move from my DSTV account out to another. Service was then re-instated however this happens every other month now and after an hour of explaining I am usually reconnected - but a reconnection fee app****. Alone this month I have had 4 calls and requests open with DSTV to remedy the issue. Numerous requests to talk to a manager or billing agent - but apparently this is not what is allow. Numerous team leaders have added a "note" on the account and escalated internally. Ridiculous service from DSTV and each time you call you on the phone for a hour. There is no wonder DSTV losing market share and moving to other streaming services. Last correspondence - provided 1 years worth of proof of payments. *** and Ref ***2 and Ref ***1 and Ref ***0 and Ref ***5