Consistent incorrect information

I called on 31 December 2017 to upgrade my DSTV. I was informed by the agent I spoke to that there will be prorata of R118 which will be debited with my next installment, which will be on 28 January 2018. On 23 January my services were disconnected. I called the same day at 19:32 and spoke to Karabo who said i needed to pay that R118 to get my services back. I paid it back and asked her to log a complaint about why the previous agent told me that the R118 will be debited end of January. She promised to get her Supervisor to call me back. Up to today ( 30 January) no call back has been made. My services were downgraded again without my request on 28 January and again I called. The agent I spoke to said she will upgrade it back and i will be charged R442 with my next debit order, but i should call the next day so that the prorata of R130 can be debited. The next day (29 January)i called and spoke to Bongani to arrange for the debit order of R130, he said i need to pay it cash which i said is fine. I asked him when my next debit will be and the amount, he said it will be R235 on 28 February. Today( 30 January) a debit order of R442 just went off my account. This is the worst service I have ever experienced from any organisation.