conning their clients

I called in on the 1st April requesting to downgrade my package. I was told I can't downgrade but I can upgrade 1nce in a month. That is definitely not wanting what's in the best for the consumer. Anyway aftr telling the lady repeatedly that i dont want the current package due to budget she advised that i have to wait for the system to disconnect which will be by the 4th april and then she gave me an amount i needed to pay which included the prorata from 1st to 4th April, reconnection fee and for the new package. Pathetically the system has not disconnected me till now. No one called to explain delay. Now when it does they will bill me for what I did not want. This is a con and ***** way of enriching themselves. Absolutely disgusted with this service