Connectivity

I have an account with multichoice for 2 decoders that are on the premium package.<br> <br> I got home today at 15:30 and realised that I could not access certain channels. I've been trying to get this matter resolved since 15:30 but till now 17:55 the matter has not been resolved. I have had their agents tell me that I have an outstanding balance which is due on 20th June 2015 rather than assist me with my query. I am also confused as to why I have an outstanding balance when I have a debit order agreement with dstv.<br> <br> I find myself at a point where I'm confused as to why I should pay dstv when they cannot deliver on what I'm paying for.<br> <br> I'm ran up my phone bill trying to get access to the services that I pay for and still I was not assisted. I now have a very long phone bill to pay but I'm still not getting my Mony's worth from DSTV. I'm actually spending more for nothing.