NP
Nomusa P
1 reviews | Active since Jul 2016
11 Feb 2017, 06:53
Connection yet again
<p>So my pay date for DStv is on the 5th of every month are there earlier than the 5th just so that I don't have payment problems DStv to stop My decoder around about the 5th I called him when I asked what's going on because I already paid on the 31st then I still shame she said it was an error and to fix it and switched on my decoder I woke up this morning I did it again and I'm getting messages that I need to pay again why am I paying twice in one month and I have no explanations just always an error on our part what am I paying for then ? And it's not the first time they messing with me before this it was errors on my screen and I was to to call a technician. After they realised it wasn't going happened they fixed it. Why must I pay feta every month and when there's a problem I must pay a technician out of my own pocket ? </p>
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
11 Feb 2017, 08:17
Dear Amplified
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply11 Feb 2017, 08:17
Official
Dear Amplified
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Feb 2017, 10:55Good day Amplified
We tried to contact you today but the person rep**** advised that it’s a wrong number.
Our records show that your DStv service has been reconnected. However, there's an outstanding balance of R395.00 reflecting in your account due for payment.
Yes, we fully agree that your DStv account is paid before your payment date which is the 05th of every month. Please be aware that there's no payment that covers the month of January 2017. The last payment received in the year 2016 is R751.60 dated 30 November. This had to cover your viewing period for the month of December 2016.
We only received R345.00 on the 31 January 2017 which had to cover the viewing period for February 2017. We don’t have the payment showing on the 05 January 2017 for that period. For this reason, your service was disconnected due to non-payment.
Kindly ensure that R395.00 is paid to keep your service active till the 04 March 2017.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply11 Feb 2017, 10:55
Official
Good day Amplified
We tried to contact you today but the person rep**** advised that it’s a wrong number.
Our records show that your DStv service has been reconnected. However, there's an outstanding balance of R395.00 reflecting in your account due for payment.
Yes, we fully agree that your DStv account is paid before your payment date which is the 05th of every month. Please be aware that there's no payment that covers the month of January 2017. The last payment received in the year 2016 is R751.60 dated 30 November. This had to cover your viewing period for the month of December 2016.
We only received R345.00 on the 31 January 2017 which had to cover the viewing period for February 2017. We don’t have the payment showing on the 05 January 2017 for that period. For this reason, your service was disconnected due to non-payment.
Kindly ensure that R395.00 is paid to keep your service active till the 04 March 2017.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,
NP
Nomusa P's updateReviewer Update
11 Feb 2017, 21:16I paid you guys but I am going to disconnect soon due to the service I received and the horrible attitude I received from one of your chat agents and again at one of your outlets. I was supper disappointed by the Service from the chat
NP
Nomusa P's update11 Feb 2017, 21:16
Reviewer Update
I paid you guys but I am going to disconnect soon due to the service I received and the horrible attitude I received from one of your chat agents and again at one of your outlets. I was supper disappointed by the Service from the chat