LN
Lindelwa N

1 reviews | Active since Dec 2016

15 May 2017, 09:25

Connection Problems with Explorer not being resolved & Catchup updating 7days later:-(

<p>i bought had my DSTV explorer installed in November 2016. to date i have never had good signal.most of the channels on my subscription don't play with an error message saying there is poor signal. i have had 3 installers come to check and even change the dish more than 10 times since Jan this year. The signal gets restored that night they come and check,then the following day the problem persists.</p> <p> </p> <p>i have never enjoyed the exploerer coz of the endless signal issues! i know of the general weather blah blah blah but i didn't have signal all weekend....when i do its all the useless channels that don't play. R435 is a lot of money to pay for no signal. Catchup is a waste of time as most of your catchup shows only play like 7days later! isnt catchup supposed to update as soon as that particular episode ends?</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 May 2017, 09:30
Official

Dear Lindelwa

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team