1 reviews | Active since Jan 2012
Connection of smartcard to box office
My boxoffice account was working for years enjoying renting movies. Suddenly I am getting the following message when trying to rent a movie: BoxOffice: Sorry, this smartcard is not registered for BoxOffice. Please SMS the number to 37569 to register it. Then I register it but still getting this message sll iver again. Phone the call centre various of time telling me it will work in 30min but still waiting. Obviously they don't know what they are doing since my online account is showing the card IS in fact linked. Shows you how ******* and disorganised DSTV is with their systems and terrible service. I consider very strongly to disconnect my subscription as I really had enough of hanging on for hours with a call centre that cannot sort out the problems you have.
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team