Connection Error and Refund - Mrs J Walmsley

Good day, <br> I would like to bring to your attention the following complaint. In October 2014 the smart card was suspended. In August 2015 the account was re opened without permission or consent and the debit order re-instated of which an amount of R983.00 was debited from my mothers bank account on the 07 September 2015. Along with these charges were reconnection fees and insurance. On the 21st September my mother called the multichoice customer care line to which she was told a refund of R1 398 was due back to her and no-one could give a reason to why the account was re-instated. She provided a letter, proof of the withdrawal and a certified copy of her ID. This was emailed to [Email Removed] on the 22 September 2015 with no response and again on the 19 October 2015 with no response. My mother has called in on 6 separate occasions and is yet to have any clarity or have the amount refunded. It is now November and we are still awaiting answers and the return of funds. This was unauthorised and poor customer service when the error was on the part of Multichoice.