Connection & Disconnection Poor Service

Our holiday package was connected on the 19/01/2016. According to the Call Centre the systems have changed an a fee of R699 must be paid for the services of the holiday package and payments for usage deducted from this amount. On contacting DSTV today, 22/01/2016, we have been advised that the services CANNOT be disconnected as the debit has not been PROCESSED, we will be resposnsible for services until the debit order is processed. We will be paying for a service connection at the holiday home due to inconsistant advise received from DSTV Consultants.