MT
Michael T
1 reviews | Active since Sept 2015
01 Feb 2016, 18:40
Connection Disconnected
My decoder is currently disconnected. My payments are normally due on the 27th of each month. I have paid my account on the 27 January 2016 @11:27 via the PayU facility on my Online DSTV services. My account is inconveniently disconnected on the 1st February 2016. I am seriously disappointed by this since I have paid my account on time and directly to DSTV via their PayU method. May I have my account reconnected without any further inconvenience. I have also realized that the payment I have done on the 27th Jan 2016 has not been updated on the transaction history even when the money has been deducted from my Credit Card account.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Feb 2016, 10:45Hello michaelthame,
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted with your billing query and the missing payment has been allocated to your account.
Thank you for taking the time to point out our service failings and suggestion. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted with your billing query and the missing payment has been allocated to your account.
Thank you for taking the time to point out our service failings and suggestion. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply12 Feb 2016, 10:45
Official
Hello michaelthame,
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted with your billing query and the missing payment has been allocated to your account.
Thank you for taking the time to point out our service failings and suggestion. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted with your billing query and the missing payment has been allocated to your account.
Thank you for taking the time to point out our service failings and suggestion. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us
Regards
Rupert
Best regards,